Information for Residents

Macquarie Accommodation Portal

Log in to our new Macquarie Accommodation Portal to:

  • Check your account balance or make a payment for your accommodation!
  • Lodge a maintenance request!
  • Update your personal details!

Maintenance Request and Repairs

Maintenance requests are dealt with on a priority basis, and therefore urgent repairs will be actioned quicker than non-urgent repairs. If you need help to get something fixed please log into the Macquarie Accommodation Portal to complete an online Maintenance request, and a property officer will deal with your enquiry as soon as possible. Requests are processed Monday through Friday by our Accommodation Officers and will arrange for a contractor to come and do the repair. If you wish to be present while the contractor do the repair, please let us know and we will try to accommodate your needs on a case-by-case basis.  

If you require immediate attention for an urgent maintenance request, please call the Macquarie Accommodation office directly at 9850 7965 (During office hours 9am-5pm Monday to Friday) or your Residential Advisor. Alternatively, you can email Accommodation at housing@mq.edu.au. Urgent maintenance requests are for example: flooding, your door won't lock, or you have a broken window. All other requests needs to be requested online.

Under no circumstance are students permitted to repair electrical, plumbing, glass or any other repairs, nor are students permitted to contract with vendors outside Macquarie University for any such repairs.

Damage to University Property 
It costs money to repair and replace things. We try to narrow it down to the person/s who did the damage, but when that is not possible, we have to divide the charges equally among all the residents of the apartment, depending on the location of the damage.

How do I get telephone connection?
If the previous tenants have connected the telephone line before, then you will only need to pay the reconnection fee. However if the line has not been previously connected, you might be required to pay for the initial connection fee. The telephone line in the common area of your apartment should be shared by all housemates and cost divided appropriately. You should note that the Accommodation Office will not be liable for any costs incurred with respect to telephone connections.

If you want to set up a telephone connection you can contact either:
Telstra Telstra Shop:
Level 4 Macquarie Centre
North Ryde		 Phone: 13 22 00 Website: www.telstra.com.au
Optus   Phone: 13 39 37 Website: www.optus.com.au
AAPT   Phone: 13 88 88 Website: www.aapt.com.au
TPG   Phone: 13 14 23 Website: www.tpg.com.au

How do I get Internet connection?

You may establish a dial-up connection, broadband connection, an ADSL connection and a wireless connection. These must be arranged directly with the Internet service providers (eg. Telstra, Optus, AAPT and TPG as listed above).

Also - Unwired (www.unwired.com.au) allows you to get wireless internet with no need for a phone line or to sign a contract.

A wireless network is available for students on campus. For more information, access:http://www.its.mq.edu.au/student_services/wireless.html

How do I get a mobile phone/credit/plan?
If you want to get a mobile phone, credit or set up a plan, there are many different types of deals around. Make sure you have done some research before you decide to sign a contract. Make sure the deal is flexible and cheap. Pre-paid mobile phones are also available. Ask questions before you buy!

You can visit phone service providers at Macquarie Centre or search online:
Telstra Optus Vodafone Three TPG
www.telstra.com.au www.optus.com.au www.vodafone.com.au www.three.com.au www.tpg.com.au

What do I need to know about creating a bank account?
The university also has a National Australia Bank located on campus. Make sure that you inform any bank with which you create an account that you are a student, as students are generally exempt from monthly service charges & are offered more flexibility with their accounts. 

Macquarie Shopping Centre (located in North Ryde, opposite the university) has:
Commonwealth Bank www.commbank.com.au National Australia Bank www.nab.com.au
ANZ Bank www.anz.com.au HSBC www.hsbc.com.au
St George Bank www.stgeorge.com.au Westpac Bank www.westpac.com.au

Looking for furniture?
If you are looking for furniture, the following are popular choices and at reasonable prices:
Second hand furniture New furniture
Gumtree Ikea
eBay Fantastic Furniture
St Vincents De Paul 2nds World

Checking Out of Your Apartment

Before you move out of your apartment:

  1. Make sure that your bedroom and common areas are clean and tidy. Your bedroom and common area furniture should be in the same configuration as when you moved in.
  2. Return your house keys to the Accommodation Office during business hours (9am-5pm Monday to Thursday, 9am-3pm Friday), or to your residential advisor outside of business hours.

Personal belongings left behind 
At the end of semester all apartments are inspected and cleaned. If personal items are left in your bedroom or apartment, these items will be thrown away. If you notice any valuable items left behind by another student, please contact the Accommodation Office as soon as possible.

Residential Advisors
Residential Advisors (RA) at each location are available to provide support and pastoral care to residents.
Location Unit Contact Details
Balaclava Apartments   Mobile: 0448 933 439
Macquarie Parklands Unit 19 Mobile: 0419 143 228
Herring Road Apartments Unit 23 Mobile: 0408 194 051
Off-campus Apartments
 		 Mobile: 0408 194 051
Mobile: 0419 143 228

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